METRO Togetherness - Corporate Culture

By fully focusing on the wholesale business, we are setting the course for our future. Our employees are the key success factor in this business model. Our purpose “Champion for independent Business” guides us on METRO’s transformation journey to become a full-service wholesaler. We’re passionate about helping around 16 million customers with 16 million different sets of challenges, ambitions and dreams.

Join us to redefine what wholesale can do for millions of own businesses!

Become a part of our international team and evolve how wholesale can support independently owned businesses in 34 countries and beyond.

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Andrea Euenheim, Chief Human Resources Officer and Labour Director

We are proud to work in an international community that is as colourful and diverse as the industry we are working in and the customers we are working for. Taking ownership and building relationships is of essence, because we are a people company! By taking diverse perspectives, considering different opinions, and seeking candid feedback proactively, we make our decisions richer to be our best self, every day - for our customers and partners.

Andrea Euenheim, Chief Human Resources Officer and Labour Director

Our Guiding Principles form the cultural connection between all METRO employees worldwide. They give all of our employees in the METRO and MAKRO countries as well as at METRO AG and the service companies orientation in their daily work. They shape our culture and identity - providing us with orientation for our behavior and decisions on our way to becoming a 360°wholesaler.These are the 5 guidelines that determine our actions – the actions of all #METROheroes.

Power of Relationships

We listen carefully and act compliantly with respect and empathy to use the full power of collaboration.

We reach out to our peers to connect and build strong, trustful, and long-term relationships.

We foster engagement and well-being of employees as this leads to strength and success of a diverse community.

Customer Success

We are passionate about and fight for our customers’ success. Therefore, we have proximity and want to understand the business of our customers to deliver best solutions.

We are devoted to our customers and serve them with a concierge spirit.

We build long term relationships to provide best in class services for their business - quality and timely delivery is of essence.

Sustainable Business

We believe that only a sustainable company that continuously preserves resources can be successful in the long term.

We therefore act responsibly and with full transparency in economic and environmental settings, striving for high standards and a positive impact on society - today and in the future.

We are balancing short- and long-term goals consciously.

Ownership

We are entrepreneurs who strive for impact to improve customer value and take full accountability for our actions.

We analyse the drivers of our business, challenging the status quo, continuously improving and innovating. If we face challenges, we do not shy away but take action to eliminate obstacles and find solutions.

We take calculated risks and learn from our mistakes to constantly raise the bar.

Leadership by Example

We are authentic role models who trust each other and seek diverse perspectives via continuous feedback.

We inspire all of us to be our best self – the best partner in our community.

We create a respectful environment where everyone can voice their own convictions as well as mistakes and foster development within our team and beyond.