Operations is the heart of our business! Our Operations Academy supports the store teams in giving their best to serve our 21 million customers around the globe with the highest professionalism and the biggest smile. On top of that, our top performing store managers can join the Master in Store Operations, a program that allows the participants to work in projects with the international operations community, explore market and mega trends and grow both professionally and personally.
The Sales Academy is the newest of our academies, established in 2020 to support our sales force in becoming a partner like no other for our customers. The academy builds the foundation for trustful and long-term relationship to our customers and enables our sales force to understand customers better in order to offer the best solutions for their individual goals and needs. One highlight of the academy is the Menu Engineering Certification, which turns the participants into consultants for the perfect menu.